Legal and privacy questions answered
We collect your name, date of birth, email, phone number, and payment method (DANA, OVO, GoPay or QRIS account details) at account signup. We use this only to process deposits, verify withdrawals, send you transaction receipts, and keep your account secure. We do not ask for or store full payment card numbers after the first deposit.
Yes. Open your account, go to Settings > Privacy & Security, and select 'Request Account Closure.' We will delete your personal data and anonymize your play history within 30 days. A 12-month record of transactions is kept for regulatory compliance, then purged permanently.
All deposits and withdrawals are encrypted using SSL-256 encryption. We do not store your full payment credentials after the transaction completes. Your payment method is linked to your account only for future transfers, and you can update or remove it anytime in the Wallet section.
Open live chat in the lobby footer (07:00–22:00 Indonesia time, daily), send an email to our legal team, or use Account Settings > Privacy & Security to submit your request. Response time is within 2 hours for chat and 48 hours for email.
No. We use cookies only for your session on abg99 login — to keep you logged in and remember your table and language choices. We do not place tracking pixels or share your behaviour with third parties. You can delete cookies anytime without affecting your account.
Active account data is deleted within 30 days of closure. Transaction records are kept for 12 months to meet local financial regulations, then deleted permanently. If a legal hold or dispute applies, we retain only what local law requires, and we'll notify you in writing.
Go to Settings > Account Details and update your name, email, or phone directly. For payment method changes, remove the old method and add a new one in the Wallet. If you cannot edit a field, contact live chat with your account number and the correction you need, and our team will process it within 24 hours.
